Privacy Policy
Last updated: 6 April 2025
1. Introduction
Welcome to The Good Space ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thegoodspace.co.uk and use our community and membership services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Who We Are
The Good Space operates www.thegoodspace.co.uk, a community and membership platform. We are the data controller responsible for your personal data.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
The Good Space
Website: www.thegoodspace.co.uk
Email: hello@thegoodspace.co.uk
Address: 4B Commerce House, Exeter Road, Dawlish, EX7 0NH
3. Information We Collect
3.1 Information You Provide to Us
When you register for an account, purchase a membership, or use our community features, we may collect:
Name and username
Email address
Phone Number
Address
Password (stored in encrypted form)
Profile information (biography, profile photo, interests)
Payment information (processed securely via our payment provider — we do not store card details)
Content you post, share, or contribute to the community
Communications you send to us or other members
3.2 Information Collected Automatically
When you visit our website, we automatically collect certain information, including:
IP address and device identifiers
Browser type and version
Pages visited and time spent on each page
Referring URLs
Cookies and similar tracking technologies (see Section 8)
3.3 Information from Third Parties
If you register or log in using a third-party service (such as Google or Facebook), we may receive basic profile information from that service in accordance with its privacy policy and your privacy settings.
4. How We Use Your Information
We use the information we collect to:
Create and manage your membership account
Process payments and manage subscriptions
Provide access to community features, content, and events
Send service-related communications (account confirmations, billing notices, updates)
Send marketing and promotional emails where you have consented
Personalise your experience on the platform
Monitor and improve the safety, security, and functionality of the platform
Respond to your enquiries and provide customer support
Comply with our legal obligations
Our legal bases for processing your data under UK GDPR include:
Contract performance — to deliver the membership services you have signed up for
Legitimate interests — to operate and improve our platform, prevent fraud, and ensure community safety
Consent — for marketing communications and non-essential cookies
Legal obligation — where processing is required by law
5. Sharing Your Information
We do not sell your personal data. If booking a workshop in collaboration with another host we may share your information with them.
5.1 Service Providers
We work with trusted third-party providers to operate our platform, including payment processors, email delivery services, hosting providers, and analytics tools. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
5.2 Other Community Members
Certain profile information and content you choose to share (such as posts, comments, and your display name) will be visible to other members of The Good Space community. Please be mindful of what you share publicly within the platform.
5.3 Legal Requirements
We may disclose your information where required to do so by law or in response to valid legal requests from public authorities, or to protect the rights, property, or safety of The Good Space, our members, or others.
6. Data Retention
We retain your personal data for as long as your account is active or as necessary to provide our services. If you close your account, we will delete or anonymise your personal data within a reasonable period, except where we are required to retain it for legal or compliance reasons (such as financial records, which we retain for 6 years in accordance with UK law).
7. Your Rights
Under UK data protection law, you have the following rights in relation to your personal data:
Right of access — to request a copy of the personal data we hold about you
Right to rectification — to request correction of inaccurate or incomplete data
Right to erasure — to request deletion of your personal data in certain circumstances
Right to restriction — to request that we limit how we use your data
Right to data portability — to receive your data in a structured, machine-readable format
Right to object — to object to processing based on legitimate interests or for direct marketing
Rights related to automated decision-making — to not be subject to solely automated decisions that produce significant effects
To exercise any of these rights, please contact us at hello@thegoodspace.co.uk We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
8. Cookies
We use cookies and similar technologies to operate our website and improve your experience. Cookies are small text files placed on your device.
We use the following types of cookies:
Essential cookies — necessary for the website to function (e.g., keeping you logged in)
Analytics cookies — to understand how visitors use our site (e.g., Google Analytics)
Preference cookies — to remember your settings and preferences
Marketing cookies — to deliver relevant content and track the effectiveness of our communications (only used with your consent)
You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of the platform.
9. Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS), secure password storage, and access controls.
However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
10. International Data Transfers
Our platform and some of our service providers may store or process data outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses — to protect your data in line with UK data protection law.
11. Children's Privacy
The Good Space is not directed at children under the age of 16. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it promptly.
12. Third-Party Links
Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date, and where appropriate, by email. Your continued use of the platform after changes are posted constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
The Good Space
Website: www.thegoodspace.co.uk
Email: hello@thegoodspace.co.uk
Address: 4B Commerce House, Exeter Road, Dawlish, EX7 0NH
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.